Return Policy

Return Policy

We want you to love your lingerie, it's as simple as that. If it doesn't fit, isn't right, or you just aren't totally in love with it, don't fret, most items may be returned for an exchange within 30 days of receipt.  Health laws only allow us to provide store credit as long as the purchase follows the rules below.

 WE ACCEPT RETURNS FOR EXCHANGES ON ITEMS:

  • Within 30 days of receipt.
  • That have not been worn, altered or washed.
  • Bottoms have been tried on over your own.
  • With all tags and shields attached.
  • In their original packaging.

Unfortunately, we cannot accept returns or exchanges on adhesive accessories, curated gift boxes, hosiery, or personal care products, once opened (we're sure you understand why). 

How do I make a Return?

It's easy to return your LuxLord’s items in just a few steps.

  1.  Fill out the LuxLord’s Return Form enclosed with your order.
  2. Refunds will be issued store credit that can be used on our online store.
  3. Carefully pack up the items you're returning in the original packaging to keep them safe in transit.
  4. Apply the enclosed pre-paid return shipping label included with your domestic order, drop it off at your nearest UPS shipping center. If you didn't receive a return label, get in touch and we'll hook you up.

Et voilà! Your return is on its way to being processed.

Once we receive your return package, please allow up to 10 business days for your return to be finalized and posted. We'll let you know via e-mail once your store credit is applied.